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Wirecard Situation: Customer and Cardholder FAQ

Following the FCA’s decision on Friday to freeze all activity on accounts and cards issued by Wirecard Card Solutions Ltd, we have created a list of common questions asked by both B4B Payments and Bread4Scrap customers and cardholders.

What happened?

Who are Wirecard Card Solutions?

What does this mean to me?

Why didn’t B4B Payments warn me about this sooner?

Is it only B4B Payments or Bread4Scrap customers and cardholders that are affected?

So, where is my money?

When will I be able to access my account?

I am expecting a payment. What happens if someone sends money to my B4B Payments & Bread4Scrap card now?

How will you keep me updated?

If my money is safe in a Barclays bank account, why can’t the FCA just release it?

The issues facing Wirecard AG in Germany have been known for a week. Did you not see this coming?

What actions are B4B Payments & Bread4Scrap now taking to resolve the situation?

How do I know my money is safe in the Wirecard Card Solutions Barclays account?

I loaded a float payment to my B4B Payments or Bread4Scrap account on the morning of 26 June. It shows as sent at my bank, but it hasn’t arrived at my admin portal. What happened to it?

My card is showing as ‘cancelled,’ does this mean I will need a new card?


 
What happened?

On 26 June 2020 the Financial Conduct Authority suspended operations of Wirecard Card Solutions Ltd UK, our card-issuing partner.

 
Who are Wirecard Card Solutions?

Wirecard Card Solutions is an e-money institution. B4B Payments and Bread4Scrap use them to provide e-money accounts to our customers, issue debit cards and process customer payments. That means the money in a B4B Payments or Bread4Scrap customer or cardholder’s account is not held by B4B Payments or Bread4Scrap, but with Wirecard Card Solutions. This money is kept in a ring-fenced (safeguarded) Barclays bank account.

 
What does this mean to me?

The FCA action means the money in B4B Payments and Bread4Scrap customer and cardholder accounts is frozen. Your money remains completely safe, but the FCA action means that you cannot access it right now. Read more on the FCA website

 
Why didn’t B4B Payments warn me about this sooner?

The Financial Conduct Authority suspended its permission for Wirecard Card Solutions Limited to operate on the morning of 26 June 2020. We had no prior warning that this was going to happen and that the FCA would freeze cards during their investigation with Wirecard in the UK. As soon as B4B Payments or Bread4Scrap learned that the FCA was suspending operations of Wirecard Card Solutions, we contacted all our customers to let everyone know.

 
Is it only B4B Payments or Bread4Scrap customers and cardholders that are affected?

No. Quite a few UK-based companies and their customers have been affected by the sudden suspension of Wirecard Card Solutions. Other e-money providers have also been affected.

 
So, where is my money?

If you’re a B4B Payments or Bread4Scrap customer or cardholder, your money is held by Wirecard Card Solutions in a ring-fenced Barclays account. The FCA action means that Wirecard Card Solutions’s account is frozen, so you cannot currently access your funds. When the FCA allows the money to be released you will be able to access it.

For the most up to date information, we urge our clients to refer to the FCA website.

 
When will I be able to access my account?

We expect the FCA suspension to be lifted – and so your inability to access your account and card is temporary.  When we have absolute clarity on the timing of card reactivation, we’ll immediately let you know.

For the most up to date information, we urge our clients to refer to the FCA website.

 
I am expecting a payment. What happens if someone sends money to my B4B Payments & Bread4Scrap card now?

Unfortunately, if you are expecting any payments using Bread4Scrap or B4B Payments (ie. your employer) our admin accounts are temporarily blocked from uploading funds or sending payments. For urgent payments, we suggest contacting the sender and ask them if it is possible to send funds to a different account. Please keep in mind we expect this situation to be temporary and resolved soon. It may not be possible for those senders to process payments externally to their B4B Payments or Bread4Scrap platform as their funds are also frozen. 

 For the most up to date information, we urge our clients to refer to the FCA website.

 
How will you keep me updated?

We will be informing our clients via emails, in the app and by posting the latest information here on our website. For our cardholders, we will keep you up to date via Twitter as well as here on the website. When cards are reactivated, we will send an SMS. Please ensure your mobile number is up to date by logging into your account and accessing your personal details. We know how difficult this situation is, and we are trying to keep you as informed as possible. As soon as we know more, we pass the information on to you.

 
If my money is safe in a Barclays bank account, why can’t the FCA just release it?

We believe that the FCA will eventually do this. They are reviewing the situation with Wirecard Card Solutions and need to make sure everything is in order before they can release the funds. At this stage the FCA have not told us how long this will take.

For the most up to date information, we urge our clients to refer to the FCA website.

 
The issues facing Wirecard AG in Germany have been known for a week. Did you not see this coming?

We were aware of the situation with Wirecard AG in Germany; however we were repeatedly reassured by Wirecard Card Solutions Ltd that this would not affect operations in the UK.

 
What actions are B4B Payments & Bread4Scrap now taking to resolve the situation?

Our goal is to give you access to your money as quickly as possible. We are speaking to the FCA for further guidance. With regards to future plans, B4B Payments has been planning an updated long-term solution for when the UK leaves the EU at the end of the year. We can confirm we have accelerated these plans. Our goal is to continue providing a stable platform that will allow our customers uninterrupted use of their cards and funds moving forward (UK and non-UK). At this time, we are unable to give definitive timelines – but will have an update for you in the coming weeks. We assure you that the B4B team are working around the clock to resolve this situation.

 
How do I know my money is safe in the Wirecard Card Solutions Barclays account?

It is a requirement from the FCA that funds are stored in a ring-fenced account, and the FCA supervises regulated entities to make sure they comply with the regulation and store the funds correctly. All funds in the Barclays account belong to B4B Payments and Bread4Scrap customers and cardholders and cannot be used for any other purposes. Although the account was officially attributed to Wirecard Card Solutions, B4B Payments and Bread4Scrap had visibility of the Barclays account prior to the FCA suspension, and we saw no unusual activity.

 
I loaded a float payment to my B4B Payments or Bread4Scrap account on the morning of 26 June. It shows as sent at my bank, but it hasn’t arrived at my admin portal. What happened to it?

If you sent it out before 10am on 26 June it should have been delivered to the destination.

If you sent it after 10am 26 June it will not have gone. Unfortunately, we weren’t aware of that at the time that cards would be frozen. These funds are still in the ring-fenced Barclays account and should eventually be credited back to your B4B Payments or Bread4Scrap account and made available to you.

 
My card is showing as ‘cancelled,’ does this mean I will need a new card?

No. This is only a temporary measure put in place by the FCA to ensure cards are not used during this time. Once the FCA release their suspension of funds held by Wirecard, your card will be reactivated. 

 For the most up to date information, we urge our clients to refer to the FCA website.

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case studies Expenses insights Non Profit Uncategorised

Church Service: Finding solutions with B4B Payments

Connect Church took control of spending and increased the effectiveness of their multiple programmes by using prepaid business cards from B4B Payments.

Connect Church was founded 80 years ago in Birmingham and has grown to become a vibrant church for the modern age. It is multigenerational and multinational drawing people from across the city, and around the world, through its online services on Facebook and YouTube. It is run by a small staff who work hard to coordinate the work of more than 100 volunteers.

Until recently, the work of the church was facilitated using petty cash, or by people paying from their own pockets and claiming reimbursement. These methods were difficult to administer across so many activities and volunteers. Paperwork was not always submitted correctly, and the system was continually at risk. When staff made online purchases from their own pockets, there was often unavoidable delays before the money was reimbursed, which affected their family budget. Vital activities and services were delayed or adversely affected as a result. Connect Church needed a corporate expense management system that would work for them.

Finding payments solution that worked

As a way of facilitating the online payments, Connect Church first considered debit and credit cards, linked to the church’s main account. However, they quickly recognised that this would still be difficult to administer as well as being a security risk.

Using corporate expense cards through B4B payments turned out to be the ideal solution.

Now, funds are loaded onto the cards by the administrator, according to an approved budget. The process is simple, and fast so that even emergency payments can be quickly handled 24/7 and the cards can be topped up as needed.

Users can then make purchases anywhere that accepts MasterCard® payments, in-store, or online. Receipts are uploaded online, so keeping track is secure and straightforward. Because the administrator can view all transactions in real-time on the secure B4B interface, users are not able to make large purchases or be tempted by a large credit balance.

Set up was simple, and support was available at every stage. The church staff found that working with the B4B team was a pleasure throughout the process.

“From day one, our interactions with the B4B team have been warm and helpful. They have always been quick to respond to our enquiries for support, and even though we are a relatively small concern, we have always been treated well as their clients.”

– Tracee McAtear, Executive Pastor

The proof is in the pudding

The church immediately saw an increase in the number of services and programmes they were able to offer. The staff and volunteers no longer held back by slow, cumbersome claim processes could focus on running the activities of the church. Staff and key volunteers felt empowered to make their activities happen without delay and without the risk of being personally out of pocket. The church, which is also a registered charity, is run by trustees who can now rest assured that funds are responsibly utilised and accounted for according to fiduciary regulations.

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case studies insights Payroll & Payouts Uncategorised

Alpha Contract Solutions simplify and streamline payouts to their temporary and unbanked workers

Alpha Contract Solutions is a dynamic HR company, supplying civil engineering consultants and contractors to prestigious projects across Europe. They needed a smart, flexible and secure payment system to manage their payroll of UK contractors, many of whom are working on temporary projects in other countries, without local bank accounts. The innovative and award-winning prepaid Mastercard solution from B4B Payments turned out to be a great fit for their business.

The next level in employee satisfaction

Prior to turning to B4B Payments, ACS used the legacy banking system of international transfers across borders, but found that the process was difficult and time-consuming for both management and the contractors out in the field.

Managing director Sefton Hanley said: “The service we received from banks was slow and expensive with payments sometimes taking days. We need to look after our people, and delays like that are unacceptable.”

With prepaid cards, the process is fast and easy. ACS contractors are issued with an ACS branded card, which can be loaded with funds quickly and securely. There is no requirement from the employee to fill in any paperwork and recipients receive an SMS notification once the payment has been made. They can then use the card to pay for goods and services anywhere a Mastercard® payment is accepted, online or in-store. The funds are immediately available, and the card can be used worldwide 24/7.

Secure, efficient and fraud-proof

The B4B Payment system eliminates the complicated accounting processes involved when handling cash and expense forms. ACS management found the process, with its clear audit trail, an ideal way to streamline their payroll system. If a card is lost, it can be easily replaced, with no risk to the business. The card is sent directly to the employee and usually arrives within 24 hours. If there is an emergency, top-up funds can be loaded onto the card quickly and securely and the system is fully controllable. Incentives, expense costs and rewards are also all easily incorporated and managed.

Outstanding service and support

The management of ACS is dedicated to being hands-on and detail-oriented, with a commitment to supporting complex projects that operate around the clock, in multiple time-zones. This means that they require very high standards of support from all of their suppliers. They found the team at B4B Payments more than equal to the task. From initial meetings to the system going live, the process was smooth and effective.

“The service we’ve received from the team is great – the whole thing has worked well right from day one,” added Sefton Hanley.

For ACS, partnering with B4B Payments has clearly proved to be a winning strategy in managing their payroll efficiently and cost-effectively, with maximum benefit and satisfaction to their employees.

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case studies Expenses Incentives & Perks insights Uncategorised

B4B Payments partners with UK full-service channel agency, Outbound for prepaid solution.

Recognising the need for efficient, secure, and cost-effective incentives and rewards programmes to deliver to their clients – as well as better way to manage company expenditure, Outbound turned to B4B Payments for a solution which ticked all the boxes.

Outbound is a full-service channel agency, specialising in Sales, Marketing and Management. They help vendors deliver maximum influence, using their long-standing expertise in the IT sector. Their clients include major brands such as HP and Lexmark, with dedicated teams to deliver channel engagement strategies, channel marketing, partner management, demand generation and programme administration with proven results.

B4B Payments partners with many of the UK’s foremost marketing agencies to provide prepaid payment solutions to their clients; encompassing corporate expense management and employee rewards. In a fast-paced world where rewards are needed quickly but must comply with all applicable financial services legislations, we work with agencies to understand their brief and select the best solution.

A complete solution

Outbound, like many organisations, previously used gift vouchers for company reward schemes resulting in an unwanted variation of gift based on country. Needing a solution which allowed them to standardise perks, so that individuals within countries didn’t feel they were getting a better or worse deal and wary of sending out gift vouchers in the post, as there was the chance that they could get lost was a major priority. At the same time, Outbound were using personal and company credit cards for trips and expenditure, so being able to combine a cashless solution which fits both needs meant that the B4B solution was the best option.

Claire King, Programme Manager at Outbound, explained that the solution had added value on a number of fronts. She said: “We have used B4B Payments across many projects with different clients – for example HP or Lexmark. The ability to create personalised cards is a useful way of creating brand awareness for the client. The B4B system is easy to use and send rewards and expenses to clients.”

Outbound chose B4B Payments to provide a solution that offered more choice. By providing personalised, prepaid cards which covered both incentives and expenses in one, made it much easier to provide a standardised reward, more control over company expenses, and saved time in accounting.

A great advantage for Outbound was the ability to send B4B cards with zero value, and then top them up with funds when the recipient confirms safe receipt, giving them peace of mind about funds going astray.

The result was a robust solution which allowed Outbound to deliver more value for their clients, offering them the ability to add personalised branding to the cards, enhanced security features, and full use of the B4B Payments platform, making their switch from gift vouchers, and personal payments to B4B prepaid cards all the more rewarding.

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case studies Education insights Payroll & Payouts Travel

Education First chooses B4B for simplified travel payment process.

Education First, (EF) is a world leader in educational travel and has been opening up the world through education for over 50 years. Founded in 1965, the team continues to inspire young people through immersive cultural experiences, helping teachers and students to study abroad, explore historical sites and access academic degree programs. With 612 offices and 52,000 employees, EF offers experiences in 114 countries across Europe, Asia and North and South America.

As a group tour operator offering immersive learning experiences, EF needs to be able to quickly and easily send funds from its headquarters in Zurich to tour directors out in the field. These tour directors are at the heart of the cultural experience, expertly guiding groups around exciting destinations and local landmarks. Easy access to a payment solution is vital.

EF and B4B Payments have worked together since 2017 to provide an efficient but flexible solution to ensure funds are easily sent around the globe to the right tour director at the right time.

Prepaid expense cards mean less admin and more time; Time to do the things that matter most.

As a result of our partnership, EF is making use of our round-the-clock corporate expense management system across the world, from London and Lima to Tokyo and Krakow, ensuring greater efficiency throughout the entire company.

“We worked with B4B Payments to install a payments solution that is efficient for the central back-office as well as our global tour needs. We’re very happy with the B4B product and the service we’ve received from the team in London. Not only the initial product we procured in 2017 but also the incremental services they have brought to us based on our changing needs and feedback. B4B understands that we’re not a static business and is happy to grow with us as we move forward.”

Steve Clark, Education First Finance Director

EF uses B4B corporate expense cards to distribute funds to its tour directors all over the world. Our prepaid expense cards are simple to use, which allows tour directors to easily cover on-the-road expenses freeing them up to focus on their number one priority, the travellers.

Mitigating risk and a clear audit trail of funds was a primary goal of EF’s brief to B4B when the programme was set up. It was just as important that the back-office users could find the system easy to use and reduce admin tasks along with the associated stress and pressure these bring. EF uses the B4B’s system ability to bring ‘four-eyes’ onto financial transactions, set differing authorisation and budget levels depending on the tour. Overall, these benefits lead to greater efficiency and optimal performance as our premier expense management platform cuts business costs and excels at a global level.

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insights newsroom Tools & Guides Uncategorised

Replacing flawed paper systems for school meals, with easy to use cards

There is huge pressure on schools to find reliable ways to enforce social distancing and infection control measures, and one of the most debated ‘hot spots’ will be around the serving of meals.

Cashless payment is now common in canteens, but in some instances still relies on paper – such as free school meal vouchers – or some handling of coins and notes. Both of which we will address in the article.

Existing systems to pay for food in school canteens – and recently in the wider community – have already caused education managers and headteachers countless headaches.

Recent press headlines show that users of free school meal vouchers have run up against system failures that left them embarrassed – and potentially hungry!

This shows that investment in the latest cashless payment systems is necessary for a number of different but equally important reasons, particularly to iron out issues with free school meals.

The free school meal fiasco

The technology exists to enable the Government to provide help for low-income families within schools, discreetly and reliably. Also, in B4B Payments, the Department of Education, local authorities, and schools have a supplier who can provide secure and hygienic payment cards within days.

Yet, the way meal vouchers have been distributed during the pandemic crisis has largely revolved around printed slips. In many cases, already challenged and stressed school staff have been tasked with printing off free school meal vouchers.

As the national media coverage has highlighted, this has left some parents with paper vouchers that don’t work when they try to redeem them in shops. A cause of massive confusion and upset.

Some schools have even resorted to creating their own systems to help low-income families, necessitating large payouts and deals with local food retailers and supermarket chains.

Is this really necessary, when a system exists to connect, streamline and simplify free school meal provision using prepaid cards from B4B Payments? Cards that can be used in shops, or within school canteens, with the minimum of admin and hassle!

Curious about the tends in cash vs card?

How clean is cash?

The World Health Organisation (WHO) and other authoritative bodies are urging everyone to wash their hands well after handling coins and notes – especially in situations where you are eating and drinking. There has also been a widespread surge in moving towards payments via a smart device, credit or debit card, or prepaid card.

In a school, moving wholesale to prepaid cards limits contact between the children and cashier. It also means less likelihood of infection transmission on alternative payment tools or money. Another reason why the Department of Education and local authorities must take secure, easy-to-clean and convenient prepaid cards seriously.

Perhaps, this is one time when the ‘pester power of parents’ needs to come into play. They can persuade the Government to use the simplest and best technology to make school meal payment systems problem-free, with cards from B4B Payments that can be delivered in days.

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company insights newsroom Tools & Guides Uncategorised

How to maintain customer service in challenging times

Due to the unprecedented situation of COVID-19, many businesses are struggling to maintain their customer service standards while complying with social distancing rules.

B4B Payments, who offer businesses smart, flexible payment solutions, were one step ahead of the cashless trend and recently shared their insights into maintaining customer service whilst co-hosting an online panel with PIF (Prepaid International Forum.)

During the first few weeks of the UK lockdown, demand for customer service surged as the UK public were unsure how nationwide restrictions would affect their day to day lives. Essential businesses who were still able to open, struggled with the demand for digital payments, as the government advised to limit the exchange of cash where possible. B4B Payments have been providing their services to help businesses with outdated payment systems to be able to offer digitised payment options. CEO of B4B Payments, Paul Swinton said, “We have always digitally engaged with our customers, and now with less time spent on commuting we have more capacity to identify opportunities where we can help customers.”

B4B Payments were able to effortlessly transition to working under the government’s new guidelines as they had created a COVID-19 crisis plan when news of the virus first hit UK headlines. The team were forced to put this plan into effect early when Paul learned one of his team had been exposed to the virus.

Early adaptation for remote working ensured his team were ready and prepared to quickly adapt to working from home. For example, each team member had access to well-configured technology to ensure they could work from home safely and productively. Technology the business is currently using includes Slack, VOIP telephony and signal encrypted chat software.

When the government announced working from home was essential, B4B Payments were able to confidently assure their customers they were offering business as usual. On the priorities of the company Paul said “Most importantly, robust steps had been taken to control the potential spread of the virus and to protect our valued staff members and their families. Our second priority that day was to underpin services offered to clients.”

In fact, the B4B Payments team were so efficient at transitioning to remote working, Paul has raised the question of how easily and willingly workers will transition back to the office environment. He explains, “We were concerned that some people would find it uncomfortable, but we are seeing quite the opposite…We need to be very aware of this because the crisis could trigger a shift towards more home working. Businesses will need to think carefully about this and develop interim plans.” Employees may be reluctant to return to a workplace due to fears of public transport and because they have enjoyed the flexibility that comes with remote working.

As a company who offers financial solutions to businesses, B4B Payments are no strangers to dealing with sensitive information about payouts and anxious clients. During this time, the demand for charities to deliver prepaid card solutions to those in need has skyrocketed and B4B Payments are working tirelessly to ensure these payments can be made. Paul ensured every member of the B4B customer service team had refresher customer service courses to ensure they could help vulnerable, scared customers during this unprecedented time. He explained why these refresh courses were essential to his business as “With these rapid digitisation projects come many thousands of potentially very vulnerable cardholders who may need technical and other help from our customer support team.”

Of course, with COVID-19, businesses who were well prepared for the pandemic are not just scrambling to provide adequate customer service, they are quickly adapting to the new measures to enhance how they operate as a business. B4B payments, for example, are finding faster and efficient ways to adopt a pragmatic response to emerging client queries. As businesses are more readily available to discuss their specific needs during a pandemic, B4B Payments have found they are able to quickly spot ways they may be able to help a business.

So, how have B4B Payments managed to maintain their customer service standards during the pandemic? The answer lies in the early adoption of fintech. Paul explains “We all agree that it hasn’t been a massive change for us, but that’s because we sit in this highly innovative fintech space.” The pandemic may encourage more businesses to adopt cashless solutions in the future so they can stay ahead of the curve, rather than waiting for them to be enforced.

If you’re interested in hearing more about how B4B Payments have navigated customer service during the pandemic, watch the full digital panel here.
Categories
case studies Expenses insights Non Profit Uncategorised

B4B corporate expense cards are the answer for leading charity, London Youth

This top charity finds that B4B’s prepaid business card platform is the perfect support for the running of its many programmes.

Paying expenses through petty cash was a time-consuming headache for UK charity London Youth. Switching to corporate expense management through B4B Payments was a fantastic solution for this busy organisation.

Important work

London Youth is a charity whose purpose is to improve the lives of young people in our nation’s capital. Last year, working through a multitude of different youth organisations, they supported more than 27 000 young people, giving new hope and opening up opportunities to grow and thrive. The project management challenges and the administrative load of this vital work can be overwhelming. So when the organisation found there was a better way to handle expense payments, they were immediately interested. B4B Payments’ corporate expense cards helped London Youth in three main ways:

Quick and convenient

Because the cards are preloaded with funds, the administrators can easily control and account for the amounts allocated, and the users do not have to use their own cash or juggle receipts and expense claims. Users can pay for goods and services, online or store-based, that accept Mastercard® payments. Shazia Mert, Programmes Support Officer for London Youth said,

“Paying funds by petty cash meant there were more likely errors in calculation, and we were unable to provide funds in advance when needed.”

With the new system, there is positive buy-in from users, and participation in events and programmes by members of the charity’s Youth Board is now fully supported.

Security is key

The cards can be loaded with any amounts from 300 to 4,000 euros a month. Cardholders can check balances online using a PIN and topping up funds in an emergency is fast and straightforward. Lost cards are not a problem, with replacement cards issued within 24 hours. For London Youth, a further benefit was reducing the risk of losing money through uncontrolled spending, errors, or potential fraud. Furthermore, the system ensured policy and regulatory compliance – a critical factor in the management and accounting practices of any charity.

Great customer support

“Right from the start, the B4B team has been clear and helpful and friendly. Having one account manager who I can go to is so helpful. Having had the opportunity to build a rapport with my account manager, I know I can always trust her to deal with any problems or questions I may have. She already knows how my organisation uses the account, and so she can advise me accordingly.”

Shazia Mert, Programmes Support Officer for London Youth
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case studies company insights newsroom Non Profit Uncategorised

Salvation Army choose B4B in modern slavery response

Cashless advocates and prepaid payments company, B4B Payments is lending its technological weight to The Salvation Army in the vital work to support recovering victims of modern slavery, by working with the organisation on cashless payment technology.

The Fintech organisation, which is a fast-growing player in the prepaid card industry for over 14 years, is helping The Salvation Army to roll out its prepaid cards among victims of modern slavery for whom cash is an insecure method of payment. The rapid introduction of this new technology is one of many measures The Salvation Army and its partners have initiated with support from the Home Office to adapt the way support is provided to victims of modern slavery in its care. The use of prepaid cards enables The Salvation Army to minimise face to face contact  during the coronavirus pandemic in delivering subsistence payments to which victims of modern slavery are entitled under the Government contract through which The Salvation Army provides vital support to help them begin their journey of recovery.

Modern slavery is a problem which is still surprisingly prevalent around the world. Since 2011, The Salvation Army has supported more than 10,000 victims of modern slavery. In 2019, 46% of potential victims who entered support were referred from London.  It is estimated that one in two hundred people around the world is a slave, victims of all manner of exploitation hidden in plain sight in farms, factories and car washes and forced to work in the sex industry and even criminal activities such as drug smuggling.


Thanks to their amazing work in Britain and around the world, The Salvation Army is helping victims of modern slavery to begin new lives living independently when they are rescued from their captors, supporting the work undertaken through the Government contract with additional support programmes through our own charitable funds.

By partnering with B4B Payments, The Salvation Army is able to give the people it helps a prepaid Mastercard®. This means that staff can give the victim all the money that they are entitled to at once without fear that they will be targeted, and it works as a viable alternative to cash. Users are also able to make cashless payments online using this method, just like a traditional bank card, so they can more easily access Government services or pay for things from home if they have a disability or restricted by social distancing measures.

“Even in these challenging times with coronavirus, The Salvation Army and our partners are doing all we can so that victims have the best care possible, to keep them safe and help them continue their recovery.

Bringing forward the roll out of prepaid cards has been one of the key adaptations we’ve successfully introduced in recent weeks to help survivors of slavery as they not only begin to live independently but also supporting them to do this within Government guidelines, to protect them from infection.

 The Salvation Army’s Victim Care Fund has made a contribution of £20,000 from its charitable resources to make sure we could get the prepaid cards to the vulnerable people in our care as quickly as possible. 

We recognise the extraordinary demands on our staff, volunteers and partners, and want to thank them all, along with suppliers like B4B Payments, for stepping up in their rapid response to a fast-moving situation which has been exceptional and deserves commendation.”

Major Kathy, Betteridge, Director of Anti Trafficking and Modern Slavery for The Salvation Army

B4B Payments CEO Paul Swinton said, “It has been hugely rewarding to provide our services to The Salvation Army because they’re tackling some of the biggest social problems in the world today. Financial inclusion is an issue that cuts across so many different areas including Modern Slavery, domestic abuse, people trafficking and homelessness, and it is vital that we as a financial technology company do our bit to innovate and help the less fortunate.”

Stats on modern slavery and how The Salvation Army are supporting victims


For media enquiries, please contact The Salvation Army’s PR & Communications office:

media@salvationarmy.org.uk / 020 3657 7555

About The Salvation Army’s modern slavery work:


The Salvation Army was awarded the government contract in 2011 to provide specialist support for adult victims of human trafficking in England and Wales, including safe accommodation, counselling, medical care, translation services and legal counselling. Victims seeking help have been trafficked to or within England and Wales and are referred to the service through a dedicated referral line 0800 808 3733 available 24 hours a day, seven days a week.

For more information visit the website: www.salvationarmy.org.uk/modern-slavery 

The Salvation Army is an international Christian church and registered charity which has been transforming lives for more than 150 years. Working in 131 countries worldwide, The Salvation Army offers friendship, practical help and support for people at all levels of need. In the UK and Republic of Ireland this work includes more than 750 community churches and social centres. Registered Charity Nos. 214779, 215174 and in Scotland SC009359, SC037691. For more information visit the website www.salvationarmy.org.uk

Categories
case studies insights Non Profit Payroll & Payouts

Migrant Help chooses prepaid B4B payout solution

Using specially designed prepaid cards, Migrant Help has been able to support and protect hundreds of people.

For Migrant Help, finding a cash solution that suited their organisational mission and practical limitations was a must. In their work, assisting victims of modern slavery and human trafficking, being able to provide ways to aid recovery is paramount. Money was one of the biggest hurdles in the process since displaced or exploited individuals often don’t have the facilities to open a typical bank account.

With that problem in mind, B4B Payments was the ideal partner. Though in the past the charity was required to make hand-to-hand payments of cash, this was high-risk and not appropriate in all circumstances. As such, a prepaid MasterCard was the perfect alternative – offering all the benefits of a cash-free system without requiring the paperwork and process of an individual bank account.

Using specially designed prepaid cards, Migrant Help has been able to support and protect hundreds of people looking to better their lives through the charity. Helping those that need it the most means providing that additional degree of independence over their own lives. B4B Payments offers that perfect middle ground between formal financial support and cash-in-hand, helping at-risk individuals to get on with their lives and reach more positive outcomes.

What made B4B Payments the ideal option for Migrant Help?

“We have found this payment solution very simple and easy to use, the system is user friendly and we’ve found the B4B staff to be very supportive and responsive whenever we’ve had to escalate an issue. This has made a real resource and efficiency saving for our organisation. The Solution has been empowering for our clients who are able to manage their own money for the first time, made the process significantly quicker and less time consuming for staff.” Rabiya Ravat, Deputy Director of National Operations

Now, Migrant Help uses B4B prepaid cards as their primary payment method across the broad spectrum of individuals they support. As a far more suitable alternative to cash, prepaid cards have reduced administrative strain and cost overall – which is a must for running a charity long-term as efficiently as possible. An unexpected, but welcome positive has been the reduction in travel time and transport cost involved in face-to-face payments.

Once an individual working with the charity is set up with their own B4B card, supplied by the charity, there’s no need for any additional meetings for top-ups or allotted money. Instead, the whole process can be fulfilled digitally – benefitting both workers within the Migrant Help offices and the people they serve. By reducing risk, streamlining processes and modernising the support they offer, the charity is better placed than ever to increase the number of people they can help each year.

What has become recently apparent is how effective the use of B4B Payment’s prepaid cards are in the current world climate. At the height of COVID-19, the use of cards of cash handling meant the additional protection needed to keep staff and clients safe was already in place. No need to search for a quick and easy solution, thanks to B4B’s prepaid cards already being firmly established into Migrant Help’s ongoing processes.

Ease of use, Practicality, and Functionality

Migrant Help have now achieved the best possible system for supporting victims of exploitation and modern slavery. By choosing to work with the B4B Payments team, they’ve created a solution that not only works – but benefits both recipients and staff at the same time. Modernisation is vital for any charity to continue to succeed, and Migrant Help has undoubtedly got that box ticked by making a move from a cash-only process to one that can be done with far less face-to-face time.

At B4B Payments, we’ve designed our payment solution to be as straightforward as it is innovative. That means reduced risk, enhanced payment processes and visible results every time. For charities like Migrant Help, our prepaid cards offer a particular solution – but the benefit of choosing such a versatile platform is the fact it can be expanded to many other areas, from payroll to rewards, general payments to charitable exercises.