Support

Support FAQ

Contact our Support Team

If you have any issues or queries relating to your prepaid Mastercard®, please call customer services using these details. We can’t answer cardholder queries by email. Local call rates apply. +44 20 3475 5351 (Europe) +1 604 200 0554 (Americas)

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© 2006 – 2020 B4B Payments. B4B Payments is the trading name of Payment Card Solutions (UK) Ltd and is the operator of the B4B Prepaid Mastercard®. All communications should be sent to B4B Payments, PO Box 64645, London, SW8 9DR. B4B Payments is authorised by the Financial Conduct Authority as an Authorised Payment Institution under the Payment Services Regulations 2017 (Firm No. 777613) Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. The Card is issued by Wirecard Card Solutions Ltd (“WDCS”) pursuant to license by Mastercard International Inc. WDCS is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900051)