{"id":5035,"date":"2021-12-20T14:10:34","date_gmt":"2021-12-20T14:10:34","guid":{"rendered":"https:\/\/www.b4bpayments.com\/prepaid\/?page_id=5035"},"modified":"2025-03-10T09:47:53","modified_gmt":"2025-03-10T09:47:53","slug":"partner-policy","status":"publish","type":"page","link":"https:\/\/www.b4bpayments.com\/prepaid\/partner-policy\/","title":{"rendered":"Partner Policy"},"content":{"rendered":"\n

Anti-Bribery and Corruption Policy<\/strong><\/p>\n\n\n\n

It is the policy of Payment Card Solutions (UK) Ltd and UAB B4B Payments Europe, trading as B4B Payments, that all Business Partners shall actively avoid and prevent incidents of bribery involving B4B, its staff and any persons or organisations associated with it.<\/p>\n\n\n\n

To view this policy, please download it h<\/a>ere<\/a>.<\/p>\n\n\n\n

Onboarding and Ongoing Due Diligence Process<\/strong><\/strong><\/p>\n\n\n\n

To comply with our regulatory obligations, including Anti-Money Laundering and Countering the Financing of Terrorism (\u201cAML\/ CFT\u201d) regimes, B4B Payments is obligated to collect information and documentation about our clients & partners before entering or proceeding with business relations.
To view this further, please download it\u00a0here<\/a>.<\/p>\n\n\n\n

Sanctions Policy<\/strong><\/p>\n\n\n\n

The Sanctions Policy (\u201cPolicy\u201d) has been established to define the actions adopted by B4B Payments Europe and Payments Card Solutions UK (B4B). B4B is committed to complying with all sanctions regulations in the jurisdictions in which the B4B operates and has adopted screening\/filtering programmes designed to comply with UK, Lithuania and foreign policies related to sanctions regulations.
To view this further, please download it here<\/a>.<\/p>\n\n\n\n

Safeguarding Policy<\/strong><\/p>\n\n\n\n

This policy sets out the Safeguarding Policy for Payment Card Solutions (UK) Ltd and UAB B4B Payments Europe, trading as B4B Payments. In compliance with the Electronic Money Regulations 2011, the guidance provided by the Financial Conduct Authority and Lithuanian law. The requirements are in place to protect customers’ funds in the event of B4B Payments ceasing to trade.
To view this further, please download it here<\/a>.<\/p>\n\n\n\n

Complaints Procedure<\/strong><\/p>\n\n\n\n

If you have a complaint regarding the services of \u201c<\/em>Payment Card Solutions\u201d<\/em><\/strong>, <\/em>UAB \u201cB4B Payments Europe\u201d<\/em><\/strong> or <\/em>B4B Payments (USA) Inc. services<\/em><\/strong> all trading as <\/em>\u201cB4B Payments\u201d<\/em><\/strong>, we are here to help. You can contact us via email at:<\/em><\/p>\n\n\n\n

complaints@b4bpayments.com<\/em><\/strong><\/p>\n\n\n\n

If you prefer to send your complaint via post, please use the relevant registered office address below:<\/em><\/p>\n\n\n\n

For Payment Card Solutions services:<\/em><\/strong><\/p>\n\n\n\n

New Office Address: 12-18 Grosvenor Gardens, London, SW1W 0DH<\/em><\/p>\n\n\n\n

For UAB B4B Payments Europe services:<\/em><\/strong>
<\/em><\/strong>Workland Flow, Lvivo 21A, LT-09313, Vilnius, Lithuania<\/em><\/p>\n\n\n\n

For B4B Payments (USA) Inc. services:<\/em><\/strong>
<\/em><\/strong>40 Washington Street, Suite 150, Wellesley, MA 02481, USA<\/em><\/p>\n\n\n\n

What to Expect<\/em><\/strong><\/p>\n\n\n\n

    \n
  1. Acknowledgement of Receipt<\/em><\/strong>
    <\/em><\/strong>Once your complaint is received, we will send you an acknowledgement within 5 business days.<\/em><\/li>\n\n\n\n
  2. Resolution Timeline<\/em><\/strong>\n