{"id":939,"date":"2020-04-15T15:48:04","date_gmt":"2020-04-15T14:48:04","guid":{"rendered":"https:\/\/www.b4bpayments.com\/prepaid\/?page_id=939"},"modified":"2025-09-03T14:43:16","modified_gmt":"2025-09-03T13:43:16","slug":"resources","status":"publish","type":"page","link":"https:\/\/www.b4bpayments.com\/prepaid\/resources\/","title":{"rendered":"Resources"},"content":{"rendered":"\n

Support FAQ<\/h4>\n\n\n\n
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Who are B4B Payments? <\/strong><\/h4><\/div>
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2006 – 2024 B4B Payments. B4B Payments is the trading name of Payment Card Solutions (UK) Ltd and is the operator of the B4B Prepaid Mastercard\u00ae. All UK – B4B Payments, PO Box 76256, London, SW1P 9NU; Lithuania – UAB B4B Payments Europe, Lvovo Str 105a, Vilnius, LT-08104. USA – B4B Payments USA, 275 Grove Street, Suite 2-400, Newton, MA 02466<\/p>\n\n\n\n

B4B Payments is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 930619).<\/p>\n\n\n\n

B4B Payments is a Mastercard\u00ae Principal Member. Mastercard\u00ae is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.<\/p>\n\n\n\n

In the USA, the B4B Payments Visa\u00ae prepaid card is issued by Metropolitan Commercial Bank Member FDIC, pursuant to a license from Visa U.S.A. Inc. B4B Payments provides smart and flexible payment processing solutions, which enable any size organisation to manage expenses, simplify payroll and offer employee rewards and incentives. <\/p>\n\n\n\n

Headquartered in London, we have offices in Newcastle, Vilnius and Boston.<\/p>\n<\/div><\/div>\n\n\n\n

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What type of card is issued?<\/strong><\/h4><\/div>
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Your payment card is a prepaid card that is widely accepted worldwide, by Visa or Mastercard, depending on your region.<\/p>\n<\/div><\/div>\n\n\n\n

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Does B4B Payments integrate with my accounting system?<\/strong><\/h4><\/div>
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Yes, B4B integrates with all major accounting systems. B4B has an API connection to Xero, sending transactions daily via an automatic bank feed. It\u2019s also easy to share enriched transaction data including receipts, categories, and notes.
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If you\u2019re using another accounting platform, like QuickBooks, Sage or many others \u2013 B4B makes it easy to export transaction data in a variety of formats, in two clicks. Transaction data can be exported in XLSX, CSV, QIF and OFX formats, making your data compatible with all major accounting software solutions.<\/p>\n<\/div><\/div>\n\n\n\n

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What if I want to leave B4B? <\/strong><\/h4><\/div>
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We\u2019re sure you\u2019ll be happy with our service, joining thousands of satisfied businesses. But if you ever want to leave, you can close your B4B account at any time and all the funds available on your account will be transferred back to the account from which they were initially deposited.<\/p>\n<\/div><\/div>\n\n\n\n

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What size company is B4B suitable for? <\/strong><\/h4><\/div>
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B4B isn\u2019t just for large businesses, it\u2019s for all businesses. B4B scales from 10 cards to any number, matching the structure of your organisation with wallets for departments or individuals, funding cards for teams, employees or contractors.<\/p>\n\n\n\n

Though our software is intuitive and easy to use, powerful reporting is made possible by smart filters and granular transaction data. So, whether your business has two employees or 20,000, B4B Payments can help you gain visibility and control over spending, while providing a safe, cashless payment method.<\/p>\n\n\n\n

When applying for a prepaid card, are customers required to sign an agreement or accept any terms and conditions?<\/p>\n\n\n\n

Upon receipt of a prepaid card, cardholders must sign the back of the card in the box highlighted \u201cauthorised signature\u201d and then activate their card as per the instructions provided in the welcome pack. Cards must be loaded and activated through the website before cardholders can access funds via their prepaid card.<\/p>\n\n\n\n

All cardholders are bound by the terms and conditions of card use which can be found here<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n

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When applying for a prepaid card, are customers required to sign an agreement or accept any terms and conditions<\/strong>?<\/h4><\/div>
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Upon receipt of a prepaid card, cardholders must sign the back of the card in the box highlighted “authorised signature” and then activate their card as per the instructions provided in the welcome pack. Cards must be activated through a website before cardholders can access their funds or load funds onto their prepaid card. All cardholders are bound by the terms and conditions of card use which can be found here<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n

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Account Closure<\/strong><\/h4><\/div>
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How do I close my account?<\/strong>
Send your request to closure@b4bpayments.com<\/p>\n\n\n\n

Can someone else close my account?<\/strong>
For security reasons, only the account owner can request closure.<\/p>\n\n\n\n

How long does it take to close my account?<\/strong>
Account closures are typically processed immediately but may take up to 3 business days.<\/p>\n\n\n\n

Can I reopen a closed account?
<\/strong>Closed accounts cannot be reopened. You\u2019ll need to create a new account to use our services again.<\/p>\n<\/div><\/div>\n\n\n\n

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Law Firms: Bankruptcy and Compulsory Dissolution<\/strong><\/h4><\/div>
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Who do I contact regarding bankruptcy or dissolution?<\/strong>
<\/strong>Please email closure@b4bpayments.com.<\/p>\n\n\n\n

Can accounts remain open during dissolution or bankruptcy?<\/strong>
No. Upon notice of bankruptcy or dissolution, we close all associated accounts per our terms and conditions.<\/p>\n\n\n\n

What information is required to assist with the closure process?
Provide the following:<\/p>\n\n\n\n