Legal
B4B Payments policy documents for business partners and downloadable PDFs of our key compliance policies.
Anti-Bribery and Corruption Policy for Business Partners
It is the policy of Payment Card Solutions (UK) Limited and UAB B4B Payments Europe, trading as B4B Payments, that all Business Partners shall actively avoid and prevent incidents of bribery involving B4B Payments, its staff and any persons or organisations associated with it.
Onboarding and Ongoing Due Diligence Process
To comply with our regulatory obligations, including Anti-Money Laundering and Countering the Financing of Terrorism (AML/CFT) regimes, B4B Payments is obligated to collect information and documentation about our clients and partners before entering or proceeding with business relations.
The Sanctions Policy has been established to define the actions adopted by UAB B4B Payments Europe and Payment Card Solutions (UK) Limited trading as B4B Payments. B4B Payments is committed to complying with all sanctions regulations in the jurisdictions in which B4B Payments operates and has adopted screening and filtering programmes designed to comply with UK, Lithuanian and foreign policies related to sanctions regulations.
This policy sets out the Safeguarding Policy for Payment Card Solutions (UK) Limited and UAB B4B Payments Europe, trading as B4B Payments. In compliance with the Electronic Money Regulations 2011, the guidance provided by the Financial Conduct Authority and Lithuanian law. The requirements are in place to protect customers' funds in the event of B4B Payments ceasing to trade.
This complaints procedure applies to all customers and business partners of B4B Payments.
If you have a complaint regarding the services of Payment Card Solutions (UK) Limited, UAB B4B Payments Europe or B4B Payments (USA) Inc., all trading as B4B Payments, we are here to help.
You can contact us via email at complaints@b4bpayments.com
If you prefer to send your complaint via post, please use the relevant registered office address:
Payment Card Solutions (UK) Limited:
12-18 Grosvenor Gardens, London, SW1W 0DH
UAB B4B Payments Europe:
Workland Flow, Lvivo 21A, LT-09313, Vilnius, Lithuania
B4B Payments (USA) Inc.:
40 Washington Street, Suite 150, Wellesley, MA 02481, USA
Acknowledgement of Receipt
Once your complaint is received, we will send you an acknowledgement within 5 business days.
Resolution Timeline
We aim to resolve your complaint within 15 business days. If the complaint is resolved you will receive a Final Response including a summary of our investigation findings, actions taken, and any offers of redress if applicable.
Holding Response
If additional time is required, a holding response will be sent within 15 business days to explain the delay and provide an estimated resolution timeline.
Final Response
A final response will be provided within 35 business days for UAB B4B Payments Europe clients and within 8 weeks for Payment Card Solutions (UK) Limited clients of receiving your complaint. The response will include a summary of our investigation findings, actions taken, and any offers of redress if applicable.
If you are dissatisfied with our final response or if more than 8 weeks have passed without a resolution, you may escalate your complaint as follows:
For Payment Card Solutions (UK) Limited services
You can refer your complaint to the Financial Ombudsman Service (FOS) free of charge within 6 months of receiving our final response.
Financial Ombudsman Service
Exchange Tower, London, E14 9SR
Telephone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
For UAB B4B Payments Europe services
You can refer your complaint to the Bank of Lithuania free of charge within 1 year of receiving our final response.
Visit: Bank of Lithuania Dispute Resolution
You can submit documents electronically via the electronic consumer dispute resolution system. This ensures a smoother, more efficient and simpler application process.
If you do not have the possibility to submit an application via the electronic consumer dispute resolution system, you can submit a filled-in and signed Consumer Application Form via email: prieziura@lb.lt or by registered mail to the Legal and Licensing Department of the Bank of Lithuania, Totoriy g. 4, 01121 Vilnius, Lithuania.
We are committed to resolving your concerns promptly and effectively. Thank you for bringing any issues to our attention.
If you have any questions or comment requests, please contact us or post us at the relevant registered office address.