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Cardholder FAQ
What is a B4B Prepaid Mastercard®?
A B4B Prepaid Mastercard looks and feels like a debit or credit card, but like a PAYG phone, it needs to be loaded with funds before it can be used. There is no credit involved and it is not linked to your bank account.
How do I activate my card?
Please register your card and log in to your cardholder dashboard. Click on the activate button if your card is not already shown as active.
How do I obtain the PIN?
Please register your card and log in to your cardholder dashboard. Click on the activate button if your card is not already shown as active, and then click the display PIN button.
How do I change my PIN?
Most high street ATM providers will allow you to change your PIN at the ATM.
Where can I load it?
You are unable to load the card yourself. Only the company providing you the card can load it.
How soon are funds available?
Immediately. As soon as your card has been loaded you will be able to withdraw cash from an ATM or make a purchase at a shop or online.
I’ve lost my card – what do I do?
If you have lost your card your card it has been stolen then please contact us without undue delay on +44 20 3475 5351 (Europe) or +1 604 200 0554 (Americas) to report it.
Can I check my balance and transactions?
You can view your balance and transactions from the online cardholder portal. Please register your card and log in to your cardholder dashboard . Alternatively you can call us on +44 20 3475 5351 (Europe) or +1 604 200 0554 (Americas) to request a balance or query any of your transactions. Local call rates apply.
Where can I spend the funds?
You can spend the card anywhere that accepts Mastercard cards, which is over 35 million locations worldwide. Just look for the Mastercard Acceptance Mark.
© 2006 – 2023 Payment Card Solutions (UK) Limited trading as B4B Payments is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 930619). UAB B4B Payments Europe is authorised by the Bank of Lithuania as an Electronic Money Institution (Licence No: 76) under the Law on Electronic Money and Electronic Money Institutions 2011.
In Europe, Cards are issued by B4B Payments pursuant to license by Mastercard International Inc. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
In the USA, the B4B Payments Visa® prepaid card is issued by Metropolitan Commercial Bank Member FDIC, pursuant to a license from Visa U.S.A. Inc. 40 Washington Street Suite 150 Wellesley, MA. 02481.
All communications should be sent to: Europe – PO Box 76256, London, SW1P 9NU. USA – B4B Payments, 40 Washington Street Suite 150 Wellesley, MA. 02481.
B4B wants to ensure our customers know that their security is of the utmost importance. As such, we will never ask you to tell us your passwords, card PINs or One-Time Passcodes (OTPs).
At B4B Payments, we have taken all necessary steps to secure customer data and protect their privacy. Our systems have been designed with numerous layers of encryption and stringent firewalls. We use a combination of biometrics, two-factor authentication and other methods when customers access our services online or via our app.
