This site is exclusively licensed to and run by B4B Payments. B4B Payments respects the privacy of every individual who visits our website. This statement describes the information that we may ask you for, and the ways in which we may use that information. It also tells you how you can check that information about you which we keep is accurate and how you can instruct us to erase this information from our files.
IF YOU ARE A CUSTOMER
Information about you
If you register with us as a customer, we will ask you for information about yourself. We will want to know your name and email address, postal address and telephone and certain other personal information such as gender and date of birth.
If you are registering as a corporate customer, we will require similar personal information about the directors and/or beneficial owners of the business. If you are an employee of one of our corporate customers and a user of our system, we may also hold limited information about you for security and access purposes.
We may also collect and retain IP address information linked to your account with us.
All cardholder data is handled in accordance with PCI Security Council Standards.
Purpose of processing
We are required to collect personal data about our customers by law. The data is used to ensure compliance with anti-money laundering and other legislation, and to combat fraud. We are required to establish the identity of our customers and and where necessary share this information with third parties.
Lawful basis for processing
Our lawful basis for collecting your personal information is legal obligation.
Your rights regarding the data we hold
- Right of access
- Right to rectification
- Right to erasure
- Right to restrict
- Right to portability
- Right to object
You have the right to ask us to disclose to you the information we hold about you. To ask us to provide this to you, please call our customer services team on +44 20 3475 5351. We will ask you some questions to establish your identity. We will provide this information to you as quickly as we can, and in all cases we will provide this information within one month.
If you believe the information we hold about you is incorrect, you can ask us to update it. To do this, please call our customer services team on +44 20 3475 5351. We will ask you some questions to establish your identity, and we may also ask you for proof that any new data you give us is valid. We have the right to refuse to update your data if you are unable to prove that the information you are giving us is true.
The right to erasure of your data is only permitted under certain circumstances in situations where data is invalid or no longer applicable. The right to erasure must be balanced against legislation which requires us to retain certain data for a specified period.
Because our lawful basis for processing is legal obligation, you do not have the right to ask us to restrict your data from processing. However, we will not delete your data even at the end of the statutory retention period, if we are currently considering a request from you to update it.
You have a right to receive a copy of the personal data you provided to us; where the processing is based on consent or a contract and when processing is automated. If the data does not fall into these categories then the data portability right does not apply. Where applicable, you may ask us to transmit your personal data to another organisation.
You have the right to object to us holding your data. If you believe we should not hold your data, please call our customer services team on +44 20 3475 5351. We will ask you some questions to establish your identity. We have the right to decline your objection if we believe we are legally obliged to retain your data.
Data retention period
We will retain your data for a statutory period, as required by law.
If you apply to us as a cardholder, we may be required to verify your ID electronically. If we fail to validate your ID, we may refuse to issue a card unless you can provide evidence of your identity via other means - for example, by providing copies of your ID documents, original utility bills, and / or other documents which we may specify. We will always tell you what documents you need to supply, and provide you with instructions for doing so. If you believe our decision-making is wrong - for example, if you believe the data we hold for you is incorrect, please call our customer services team on +44 20 3475 5351.
Who data will be shared with
Personal information that you provide may be disclosed to a 3rd party credit reference or fraud prevention agency, which may keep a record of that information. We may also share your information with other third parties as required in order to provide our services to you. We have taken steps to ensure that these parties have similar data protection policies in place.
We may store, process and/or transfer the personal information you submit to us to countries outside of the European Economic Area. Personal data transferred outside of the EEA will be stored and processed by our group companies or representative offices for business and management purposes. We will take appropriate steps to protect your personal data at all times.
IF YOU ARE A WEBSITE VISITOR
We may collect, store and use certain, limited information relating to your use of this website for the purposes of better understanding the types of visitors who browse our website and improving our website offering. Other than information you choose to submit voluntarily to receive communications from B4B Payments, the information we collect about website visitors does not enable any visitor to be individually identified, is processed only in anonymised, aggregated form, and will only be used for website analytics purposes as described in our Cookies Policy below.
IF YOU SUBSCRIBE TO OUR MAILING LIST
From time to time we may offer to distribute news and other marketing content to individuals who have asked us to do so. We will do this via mailing lists.
We will not add you to any mailing list without your explicit consent. If you ask to be subscribed to our mailing list, we will ask you to confirm your consent before doing so.
We will only contact you via the mailing list in ways for which you have given your consent, for instance, via email. We will only send you communications on topics as described during the mailing list signup, for instance, news about our products.
We will not share our mailing list subscribers with any other third party, other than as required for us to send emails to the mailing list.
We will provide an unsubscribe link in all communications from our mailing lists, so that you can remove your contact information at any time.
We will only store email addresses in our mailing list.
Please be aware that restricting cookies may impact on the functionality of this website.
This website uses Google Analytics, a web analytics service provided by Google, Inc. Google sets a cookie in order to evaluate your use of this site and to compile reports for us on activity on this site.
Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using this site, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
For more information on the cookie set by Google Analytics, including information on how to opt out please go to: http://www.google.com/intl/en/privacypolicy.html
B4B Payments will take reasonable precautions to prevent the loss, misuse or alteration of information you give us. Agents or contractors of B4B Payments who have access to information which you give us in the course of providing services to B4B Payments are required to keep that information confidential and are not permitted to use it for any purpose other than to carry out the services which they are performing for B4B Payments.