Company · Contact & Support
How can we help?
Talk to the team - whether you are evaluating the platform for your business, exploring a partnership, or have a media enquiry. Get support with live chat and direct contact numbers across multiple languages.
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Reach our support team.
8 AM – 8 PM UK time, 7 days a week
Regional support lines
Your security matters to us.
B4B Payments will never contact you to request your password, card PIN, One-Time Passcode (OTP), full card number, or card three-digit CVV. We will also never ask you to move money, install remote-access software, or approve a transaction you didn't initiate. If you receive a suspicious call, email, or message claiming to be from B4B Payments, hang up or delete it, and report it to our Support team using the contact details above.
Offices.
United Kingdom
B4B Payments, 12-18 Grosvenor Gardens, London, SW1W 0DH
Europe / Lithuania
B4B Payments, Didžioji G. 18, Vilnius, LT 01128
United States
B4B Payments USA, Inc, 40 Washington Street, Suite 150, Wellesley, MA 02481
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Making a complaint.
If you have a complaint about B4B Payments, please email complaints@b4bpayments.com or write to us at the Complaints Team, PO Box 76256, London, SW1P 9NU. We aim to resolve payment service complaints within 15 business days (extendable to 35 in exceptional circumstances).
If you are dissatisfied with our response, or if 8 weeks have passed without resolution, you may refer your complaint to an ombudsman service. UK customers can contact the Financial Ombudsman Service. EU customers can contact the Bank of Lithuania.