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In the fast-paced realm of insurance, quick solutions are essential for sustained success. IMG (International Medical Group), a leading provider of global travel and health safety solutions, is famous for its commitment to superior customer service and continuous improvement. By leveraging B4B’s payment services, it sheds light on how prepaid cards have redefined both customer experience and operational efficiency.
Evolution and Innovation:
IMG is a global insurance benefits and assistance services company that has served millions of members worldwide since its founding in 1990. IMG, renowned for its service and responsiveness to policyholders, offers a wide range of insurance programs, including international private medical insurance and travel medical insurance. IMG also provides enterprise services, including insurance administrative services and 24/7 emergency medical, security, and travel assistance.
The Partnership with B4B:
Starting in 2022, B4B and IMG joined together in a partnership to provide cards to employees to assist policyholders in trouble, primarily in motor and health insurance. IMG uses B4B’s award-winning portal, a tool that empowers them to offer assistance in three currencies, catering to the diverse locations of their employees, clients and policyholders.
Example Case:
In emergencies, the prepaid card provided by B4B becomes a lifeline, allowing IMG employees to make urgent payments for repairs or medical fees promptly. The card ensures swift assistance during critical moments.
Furthermore, the seamless integration of B4B’s services allows IMG to effortlessly track all incident-related expenses, providing transparency that streamlines financial oversight and ensures compliance—a critical aspect in the insurance industry.
Efficiency and Instantaneous Solutions:
One of the key highlights of the partnership is the seamless integration of B4B’s services into IMG’s operations. Ben Halbert, Head of Business Solutions and Operational Support at IMG, emphasises the value of B4B’s services in facilitating instant and targeted financial assistance.
“Our partnership with B4B has allowed us to offer new services to our clients and means that we can pay providers promptly, ensure that policyholders are not unnecessarily out of pocket and provide a superior customer journey,” says Ben Halbert, the Head of Business Solutions and Operational Support at IMG.
B4B’s Role in the Insurance Industry:
Beyond meeting IMG’s immediate needs, B4B is pivotal in supporting the broader insurance industry. By providing cards for instant payouts to service providers, B4B contributes to a more streamlined and customer-centric insurance ecosystem.
Conclusion:
“The IMG and B4B partnership is a growing collaboration which shows how we can jointly help the insurance sector with payments,” says B4B Account Director Tim Robson. By leveraging B4B’s prepaid card, IMG has not only enhanced its operational efficiency but has also elevated the overall customer experience.