If more than 8 weeks from the date of your complaint has passed and you haven’t received a Final Response, or you are dissatisfied with the Final Response you have received (at any stage of the process) you may, free of charge, refer your complaint to either the Financial Ombudsman Service (for cards issued by B4B Payments) or the Supervision Service of the Bank of Lithuania (for cards issued by UAB B4B Payments Europe ) but must do so within 6 months of the date of our Final Response or Summary Resolution communication .
And then below the Financial Ombudsman Service put the below information:
Supervision Service of the Bank of Lithuania
The Bank of Lithuania deals with disputes between consumers and financial market participants out of court. In case B4B Payment and the Customer does not reach mutual agreement, the Customer has the right to contact the Bank of Lithuania directly using the following means:
-Via electronic dispute settlement facility E-Government Gateway
-By completing a Consumer Application Form and sending it to the Supervision Service of the Bank of Lithuania, Žalgirio g. 90, LT-09303, Vilnius, email: email@example.com;
-By filing out a free-form application and sending it to the Supervision Service, Žalgirio g. 90, LT-09303, Vilnius, email: firstname.lastname@example.org.
For more information please refer https://www.lb.lt/en/dbc-settle-a-dispute-with-a-financial-service-provider
Whatever the way you choose to submit your application, it and its annexes must be either in the official language of the country, i.e. Lithuanian, or English language. However, it is important to note that the dispute settlement process will be conducted in the official language of the country, i.e. Lithuanian.