Tag: prepaid

Church Service: Finding solutions with B4B Payments

Connect Church took control of spending and increased the effectiveness of their multiple programmes by using prepaid business cards from B4B Payments.

Connect Church was founded 80 years ago in Birmingham and has grown to become a vibrant church for the modern age. It is multigenerational and multinational drawing people from across the city, and around the world, through its online services on Facebook and YouTube. It is run by a small staff who work hard to coordinate the work of more than 100 volunteers.

Until recently, the work of the church was facilitated using petty cash, or by people paying from their own pockets and claiming reimbursement. These methods were difficult to administer across so many activities and volunteers. Paperwork was not always submitted correctly, and the system was continually at risk. When staff made online purchases from their own pockets, there was often unavoidable delays before the money was reimbursed, which affected their family budget. Vital activities and services were delayed or adversely affected as a result. Connect Church needed a corporate expense management system that would work for them.

Finding payments solution that worked

As a way of facilitating the online payments, Connect Church first considered debit and credit cards, linked to the church’s main account. However, they quickly recognised that this would still be difficult to administer as well as being a security risk.

Using corporate expense cards through B4B payments turned out to be the ideal solution.

Now, funds are loaded onto the cards by the administrator, according to an approved budget. The process is simple, and fast so that even emergency payments can be quickly handled 24/7 and the cards can be topped up as needed.

Users can then make purchases anywhere that accepts MasterCard® payments, in-store, or online. Receipts are uploaded online, so keeping track is secure and straightforward. Because the administrator can view all transactions in real-time on the secure B4B interface, users are not able to make large purchases or be tempted by a large credit balance.

Set up was simple, and support was available at every stage. The church staff found that working with the B4B team was a pleasure throughout the process.

“From day one, our interactions with the B4B team have been warm and helpful. They have always been quick to respond to our enquiries for support, and even though we are a relatively small concern, we have always been treated well as their clients.”
Tracee McAtear, Executive Pastor

The proof is in the pudding

The church immediately saw an increase in the number of services and programmes they were able to offer. The staff and volunteers no longer held back by slow, cumbersome claim processes could focus on running the activities of the church. Staff and key volunteers felt empowered to make their activities happen without delay and without the risk of being personally out of pocket. The church, which is also a registered charity, is run by trustees who can now rest assured that funds are responsibly utilised and accounted for according to fiduciary regulations.

Education First chooses B4B for simplified travel payment process.

Shot of a young woman working at a construction site

Education First, (EF) is a world leader in educational travel and has been opening up the world through education for over 50 years. Founded in 1965, the team continues to inspire young people through immersive cultural experiences, helping teachers and students to study abroad, explore historical sites and access academic degree programs. With 612 offices and 52,000 employees, EF offers experiences in 114 countries across Europe, Asia and North and South America.

As a group tour operator offering immersive learning experiences, EF needs to be able to quickly and easily send funds from its headquarters in Zurich to tour directors out in the field. These tour directors are at the heart of the cultural experience, expertly guiding groups around exciting destinations and local landmarks. Easy access to a payment solution is vital.

EF and B4B Payments have worked together since 2017 to provide an efficient but flexible solution to ensure funds are easily sent around the globe to the right tour director at the right time.

Prepaid expense cards mean less admin and more time; Time to do the things that matter most.

As a result of our partnership, EF is making use of our round-the-clock corporate expense management system across the world, from London and Lima to Tokyo and Krakow, ensuring greater efficiency throughout the entire company.

“We worked with B4B Payments to install a payments solution that is efficient for the central back-office as well as our global tour needs. We’re very happy with the B4B product and the service we’ve received from the team in London. Not only the initial product we procured in 2017 but also the incremental services they have brought to us based on our changing needs and feedback. B4B understands that we’re not a static business and is happy to grow with us as we move forward.”
Steve Clark, Education First Finance Director

EF uses B4B corporate expense cards to distribute funds to its tour directors all over the world. Our prepaid expense cards are simple to use, which allows tour directors to easily cover on-the-road expenses freeing them up to focus on their number one priority, the travellers.

Mitigating risk and a clear audit trail of funds was a primary goal of EF’s brief to B4B when the programme was set up. It was just as important that the back-office users could find the system easy to use and reduce admin tasks along with the associated stress and pressure these bring. EF uses the B4B’s system ability to bring ‘four-eyes’ onto financial transactions, set differing authorisation and budget levels depending on the tour. Overall, these benefits lead to greater efficiency and optimal performance as our premier expense management platform cuts business costs and excels at a global level.

Replacing flawed paper systems for school meals, with easy to use cards

There is huge pressure on schools to find reliable ways to enforce social distancing and infection control measures, and one of the most debated ‘hot spots’ will be around the serving of meals.

Cashless payment is now common in canteens, but in some instances still relies on paper – such as free school meal vouchers – or some handling of coins and notes. Both of which we will address in the article.

Existing systems to pay for food in school canteens – and recently in the wider community – have already caused education managers and headteachers countless headaches.

Recent press headlines show that users of free school meal vouchers have run up against system failures that left them embarrassed – and potentially hungry!

This shows that investment in the latest cashless payment systems is necessary for a number of different but equally important reasons, particularly to iron out issues with free school meals.

The free school meal fiasco

The technology exists to enable the Government to provide help for low-income families within schools, discreetly and reliably. Also, in B4B Payments, the Department of Education, local authorities, and schools have a supplier who can provide secure and hygienic payment cards within days.

Yet, the way meal vouchers have been distributed during the pandemic crisis has largely revolved around printed slips. In many cases, already challenged and stressed school staff have been tasked with printing off free school meal vouchers.

As the national media coverage has highlighted, this has left some parents with paper vouchers that don’t work when they try to redeem them in shops. A cause of massive confusion and upset.

Some schools have even resorted to creating their own systems to help low-income families, necessitating large payouts and deals with local food retailers and supermarket chains.

Is this really necessary, when a system exists to connect, streamline and simplify free school meal provision using prepaid cards from B4B Payments? Cards that can be used in shops, or within school canteens, with the minimum of admin and hassle!

Curious about the tends in cash vs card?

dOWNLOAD OUR GUIDE TO CASHLESS

How clean is cash?

The World Health Organisation (WHO) and other authoritative bodies are urging everyone to wash their hands well after handling coins and notes – especially in situations where you are eating and drinking. There has also been a widespread surge in moving towards payments via a smart device, credit or debit card, or prepaid card.

In a school, moving wholesale to prepaid cards limits contact between the children and cashier. It also means less likelihood of infection transmission on alternative payment tools or money. Another reason why the Department of Education and local authorities must take secure, easy-to-clean and convenient prepaid cards seriously.

Perhaps, this is one time when the ‘pester power of parents’ needs to come into play. They can persuade the Government to use the simplest and best technology to make school meal payment systems problem-free, with cards from B4B Payments that can be delivered in days.

Tags Cashless, money management, prepaid

Company News Insights Newsroom Tools & Guides Uncategorised

How to maintain customer service in challenging times

Due to the unprecedented situation of COVID-19, many businesses are struggling to maintain their customer service standards while complying with social distancing rules.

B4B Payments, who offer businesses smart, flexible payment solutions, were one step ahead of the cashless trend and recently shared their insights into maintaining customer service whilst co-hosting an online panel with PIF (Prepaid International Forum.)

During the first few weeks of the UK lockdown, demand for customer service surged as the UK public were unsure how nationwide restrictions would affect their day to day lives. Essential businesses who were still able to open, struggled with the demand for digital payments, as the government advised to limit the exchange of cash where possible. B4B Payments have been providing their services to help businesses with outdated payment systems to be able to offer digitised payment options. CEO of B4B Payments, Paul Swinton said, “We have always digitally engaged with our customers, and now with less time spent on commuting we have more capacity to identify opportunities where we can help customers.”

B4B Payments were able to effortlessly transition to working under the government’s new guidelines as they had created a COVID-19 crisis plan when news of the virus first hit UK headlines. The team were forced to put this plan into effect early when Paul learned one of his team had been exposed to the virus.

Early adaptation for remote working ensured his team were ready and prepared to quickly adapt to working from home. For example, each team member had access to well-configured technology to ensure they could work from home safely and productively. Technology the business is currently using includes Slack, VOIP telephony and signal encrypted chat software.

When the government announced working from home was essential, B4B Payments were able to confidently assure their customers they were offering business as usual. On the priorities of the company Paul said “Most importantly, robust steps had been taken to control the potential spread of the virus and to protect our valued staff members and their families. Our second priority that day was to underpin services offered to clients.”

In fact, the B4B Payments team were so efficient at transitioning to remote working, Paul has raised the question of how easily and willingly workers will transition back to the office environment. He explains, “We were concerned that some people would find it uncomfortable, but we are seeing quite the opposite…We need to be very aware of this because the crisis could trigger a shift towards more home working. Businesses will need to think carefully about this and develop interim plans.” Employees may be reluctant to return to a workplace due to fears of public transport and because they have enjoyed the flexibility that comes with remote working.

Download the PIF White-paper

As a company who offers financial solutions to businesses, B4B Payments are no strangers to dealing with sensitive information about payouts and anxious clients. During this time, the demand for charities to deliver prepaid card solutions to those in need has skyrocketed and B4B Payments are working tirelessly to ensure these payments can be made. Paul ensured every member of the B4B customer service team had refresher customer service courses to ensure they could help vulnerable, scared customers during this unprecedented time. He explained why these refresh courses were essential to his business as “With these rapid digitisation projects come many thousands of potentially very vulnerable cardholders who may need technical and other help from our customer support team.”

Of course, with COVID-19, businesses who were well prepared for the pandemic are not just scrambling to provide adequate customer service, they are quickly adapting to the new measures to enhance how they operate as a business. B4B payments, for example, are finding faster and efficient ways to adopt a pragmatic response to emerging client queries. As businesses are more readily available to discuss their specific needs during a pandemic, B4B Payments have found they are able to quickly spot ways they may be able to help a business.

So, how have B4B Payments managed to maintain their customer service standards during the pandemic? The answer lies in the early adoption of fintech. Paul explains “We all agree that it hasn’t been a massive change for us, but that’s because we sit in this highly innovative fintech space.” The pandemic may encourage more businesses to adopt cashless solutions in the future so they can stay ahead of the curve, rather than waiting for them to be enforced.

Tags Cashless, COVID-19, PIF, prepaid

Case studies Expense Management Insights Non Profit

B4B corporate expense cards are the answer for leading charity, London Youth

London Youth charity discovers that B4B’s prepaid business card platform is the perfect support for the running of its many programmes.

Paying expenses through petty cash was a time-consuming headache for UK charity London Youth. Switching to corporate expense management through B4B Payments was a fantastic solution for this busy organisation.

Important work

London Youth is a charity whose purpose is to improve the lives of young people in our nation’s capital. Last year, working through a multitude of different youth organisations, they supported more than 27,000 young people, giving new hope and opening up opportunities to grow and thrive. The project management challenges and the administrative load of this vital work can be overwhelming. So when the organisation found there was a better way to handle expense payments, they were immediately interested. B4B Payments’ corporate expense cards helped London Youth in three main ways:

Quick and convenient

Because the cards are preloaded with funds, the administrators can easily control and account for the amounts allocated, and the users do not have to use their own cash or juggle receipts and expense claims. Users can pay for goods and services, online or store-based, that accept Mastercard® payments.

“Paying funds by petty cash meant there were more likely errors in calculation, and we were unable to provide funds in advance when needed.”
Shazia Mert, Programmes Support Officer for London Youth

With the new system, there is positive buy-in from users, and participation in events and programmes by members of the charity’s Youth Board is now fully supported.

Security is key

The cards can be loaded with any amounts from 300 to 4,000 euros a month. Cardholders can check balances online using a PIN and topping up funds in an emergency is fast and straightforward. Lost cards are not a problem, with replacement cards issued within 24 hours. For London Youth, a further benefit was reducing the risk of losing money through uncontrolled spending, errors, or potential fraud. Furthermore, the system ensured policy and regulatory compliance – a critical factor in the management and accounting practices of any charity.

Great customer support

“Right from the start, the B4B team has been clear and helpful and friendly. Having one account manager who I can go to is so helpful. Having had the opportunity to build a rapport with my account manager, I know I can always trust her to deal with any problems or questions I may have. She already knows how my organisation uses the account, and so she can advise me accordingly.”
Shazia Mert, Programmes Support Officer for London Youth

Tags Case Studies, Cashless, Expenses, London, Mastercard, Non Profit, prepaid

Newsroom Uncategorised

Dos and don’ts of sports payments

As COVID-19 lockdown restrictions begin to ease around the world, many sports fans and athletes are rejoicing as sports games and tournaments are preparing to resume once again. If you’ve recently been put in charge of the sports payments for a travelling sports team, ensure you follow our guidance below…

DO elect a team treasurer

If you are unfamiliar with managing a travelling sports team or have never handled sports payments before, you may be tempted to split the financial responsibilities of your sports team. This, however, will only lead to confusion and make your finances difficult to manage and organise. Instead, elect one treasurer and find a simplified financial system, such as a prepaid payment solution, that will unify your financial expenditure.

DON’T use cash

Whether you manage a small grassroots sports team or an international team of athletes, you should avoid travelling and paying for services with cash where possible. When you travel with cash, you make yourself incredibly vulnerable to theft and put yourself at risk of fraud. With cash, it is almost impossible to track your team’s spending and can be very time consuming to manage and distribute.

In light of recent global events, avoiding the use of cash where possible is essential. Many businesses will only now accept contactless card payments due to the social distancing measures put in place due to COVID-19. Cashless card payments will help to reduce the spread of the virus and help safeguard your sports team and employees from putting themselves at risk of infection.

DO stick to your budget

To ensure you don’t overspend and harm the financial position of your sports team, it is essential you create a precise budget and stick to it. Pre-paid cashless payment cards will ensure your sports team do not go over budget as they will have a specific amount allocated to their card. It will also be easier to track where you have been overspending due to their digital spend visibility.

B4B Payments, voted the Best Prepaid Product of the Year in 2019, offers payment solutions without regional limitations, as they are Mastercard® approved, ensuring your team can travel with ease without having to change payment type frequently.

DON’T mix funds

If you manage multiple sports teams it may be tempting for you to only open one bank account and blend all of your funds and expenses. It is essential, however, that each sports team you manage has a separate bank account and you do not use your personal account to keep any of your sports team expenses.

DO create a payment plan

As sports games begin to take place once again, it is essential you keep your team safe and your finances organised. This is why before hosting or attending a sports event you should contact B4BPayments, to order your prepaid business cards. All prepaid cards are managed with a robust, flexible, and easy to use digital platform and mobile app.

To learn more about how sports events and other organisations are benefitting from contactless payment solutions read our customer stories.

BreadFX Euro Card Launched

UK holidaymakers in Europe could be wasting up to a £1bn a year when they change their Sterling into Euros, says Paul Swinton, CEO of B4B Payments, a leader in smart and flexible corporate expenditure solutions.

“There are around 42 million trips to Euro zone countries by UK residents each year and they spend some £18bn worth of Euros. In these tough times, people could save themselves a lot of money with a little planning, simply by ordering a prepaid Euro card and loading it with the amount that they want to spend on holiday”, explained Paul.

B4B Payments has launched the BreadFX Euro Currency Card to address this issue. It has very competitive exchange rates, no commission to pay, and no fees for normal usage. * “Typically, you could get up to 10 percent more Euros for your pounds than you would at an airport currency exchange shop. If your holiday spending is about £800, it means you could get up to an additional £80 worth of Euros to spend ‘for free’,” continues Paul.

Once you receive your BreadFX Prepaid Mastercard (link to www.breadfx.com) you can email or text to exchange Sterling from your bank account to Euros on the card. BreadFX publish their daily exchange rates on their website so that you can compare with other ways of obtaining Euros. Paul maintains BreadFX could save the typical holidaymaker between 3 percent and 10 percent of the costs of their Euros, compared to travellers’ cheques, or many High Street or airport currency exchanges.

The card is accepted at some 30 million outlets worldwide wherever the Mastercard® Acceptance Mark is displayed. It can also be used to draw cash from an ATM for pocket money. As with many other Mastercard® cards, the cardholder has a unique PIN, so it can be considered a safe alternative to carrying large amounts of cash, or hiding money in a hotel room. However, BreadFX advise that you should keep the card as secure as cash and never disclose the PIN or keep it near your card.

The BreadFX card is also a convenient alternative to travellers’ cheques as you don’t usually need to have your passport with you as proof of identity. Because you pre-load the card with the amount of Euros you want to spend, you can control your budget but if you want to top up the card, all it takes is an email or text. If you lose your card it can easily be replaced (for just €7.50) or a replacement couriered to you at the cost of the courier service.

So what are the advantages against taking your ordinary UK debit card or credit card on holiday? The exchange rates with the BreadFX card are usually better, so you save money. If using a UK debit or credit card, exchange rates will vary on each transaction and there may be additional charges levied by your bank for using your card abroad, making it difficult to keep an accurate track of your spending.

*No fees for normal usage except €1.50 ATM fee. See website for full terms and conditions.

Notes to Editors:

The BreadFX Prepaid Mastercard® is operated by B4B Payments Ltd. All currency transactions are carried out by Cornhill FX. The card is issued by Wirecard Card Services Ltd.

B4B Payments was formed in 2006 to run, manage and operate prepaid card programmes. The Bread Prepaid Mastercard has become one of the industry leading general spend prepaid card programmes. Using knowledge and experience built up during its operation led to a natural progression to join forces with Cornhill to begin delivering travel money programs via prepaid cards.

Cornhill FX is part of the Cornhill Group and was established to provide a superior service to clients (large and small) requiring assistance with foreign currency conversion. With FSA regulation and servicing 1000’s of clients including many FTSE100 companies, Cornhill process a sizeable number of transactions daily that allow them access to the very best exchange rates on the market.Original research for B4B Payments conducted by YouGov (June 2010) as an omnibus survey of a nationally representative sample of 2,000 UK adults aged 18+. Other data sourced from The Office of National Statistics MQ6 Survey on Transport Travel & Tourism and from B4B Payments own research.

© 2006 – 2024 Payment Card Solutions (UK) Limited trading as B4B Payments is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 930619). UAB B4B Payments Europe is authorised by the Bank of Lithuania as an Electronic Money Institution (Licence No: 76) under the Law on Electronic Money and Electronic Money Institutions 2011.

In Europe, Cards are issued by B4B Payments pursuant to license by Mastercard International Inc. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

In the USA, the B4B Payments Visa® prepaid card is issued by Metropolitan Commercial Bank Member FDIC, pursuant to a license from Visa U.S.A. Inc. 40 Washington Street Suite 150 Wellesley, MA. 02481.

All communications should be sent to: Europe – PO Box 76256, London, SW1P 9NU. USA – B4B Payments, 40 Washington Street Suite 150 Wellesley, MA. 02481.

B4B wants to ensure our customers know that their security is of the utmost importance. As such, we will never ask you to tell us your passwords, card PINs or One-Time Passcodes (OTPs).

At B4B Payments, we have taken all necessary steps to secure customer data and protect their privacy. Our systems have been designed with numerous layers of encryption and stringent firewalls. We use a combination of biometrics, two-factor authentication and other methods when customers access our services online or via our app.

Tags B4B News, currency, prepaid